Our High Intensity Care services under the NDIS are specifically designed to support participants who have complex medical needs that require skilled, specialised care delivered with the highest standards of safety, dignity, and professionalism. These services are essential for individuals who require ongoing and consistent assistance with critical health-related tasks that go beyond general care and demand a higher level of clinical expertise.

We offer tailored support for a wide range of high-intensity health needs, including but not limited to:

• Catheter and stoma care

• Wound management and dressing changes

• Bowel care routines

• PEG (Percutaneous Endoscopic Gastrostomy) feeding

We understand that participants receiving high intensity care often have unique preferences, communication styles, and daily routines. That’s why we take a person-centred approach to care planning. Our team works closely with you, your family, and your healthcare professionals to develop a customised care plan that reflects your goals, routines, cultural background, and medical requirements. Every plan is flexible and responsive, designed to evolve with your needs over time.

Whether care is provided in the comfort of your own home, in supported accommodation, or during community participation, we ensure a consistent level of professionalism, compassion, and attention to detail. Our staff are not only skilled in clinical tasks, but are also trained to offer emotional support, respectful communication, and cultural sensitivity—ensuring your care experience is as dignified and empowering as possible.

We recognise the importance of maintaining your independence and control over your life. That’s why our focus is not just on delivering clinical procedures but on enhancing your quality of life, supporting your lifestyle choices, and helping you feel safe and confident in your daily activities.

With our High Intensity Care services, you can trust that your well-being is in capable, caring hands. We’re here to support you every step of the way—delivering care that is responsive, respectful, and truly centred around you.